FAQ'S


Can you help me in an emergency with my teeth?

We leave an spot open each day for emergencies. Call as soon as possible and we will try and fit you in that day or the next. Please note this is for emergencies only. If in doubt, phone our practice and we can work out whether you need to come in immediately.
Click here for our phone number.

Do you have HICAPS?

Yes. We are a preferred provider of HCF and accept all health insurance. It is not the case that you must go to your health fund’s preferred providers. In fact, we are sometimes able to charge less than other funds’ preferred providers because they are expected to charge a particular amount for their fund, whereas we can charge what is fair for the patient.

How much do you charge?

How much a dental appointment will cost depends on which type of treatment the dentist recommends. They will provide a full breakdown and explanation of costing for any procedure before it commences. We do have financial options available if affordability is an issue. Either way, we pride ourselves on offering fair, competitive pricing for all our treatmentswith the highest quality of care and service.
Why not speak to one of our friendly staff to get on indication of what specific treatments may cost.

How often should I have a checkup?

We recommend making an appointment every 6 months for a thorough clean and checkup.

I’m experiencing tooth pain; how do I know how serious it might be?

Tooth pain, even if it is temporary, can indicate that there may be an issue potentially developing with a tooth or gum. It may also turn out to be nothing. We recommend that you come in for a consultation, as it could be related to a number of things, not all of which are bad.

Is your practice child friendly?

Absolutely. We cater for every member of the family, including kids’ dentistry. We have a dedicated playroom for children to enjoy while their parents are having treatment. We are very practiced in the art of making kids feel comfortable in the dentist chair and think that going to the dentist is fun.

When should I start bringing my child to the dentist?

Eighteen months is a good age to start bringing children in, unless there is an obvious concern in which case it’s wise to bring your child in earlier.

It’s a good idea to bring your children with you for checkups to familiarise them with the office and procedures so that when they come in for their first visit they know what to expect.

Why do I need regular checkups?

Having routine, regular checkups, cleaning and descaling can save you in the long term. Even though you may not feel there is anything wrong with your teeth, dentists have the knowledge and expertise to recognise and address problems that may be beginning to develop, before you have symptoms and before they become something harder to fix.

So, we promote having checkups on a regular basis to monitor and maintain healthy teeth and prevent small issues becoming big problems.

Why is Premium Dental not the preferred provider for most health funds?

So we can provide the best solution for our patients. We’re not locked in to what the health funds tell dentists to charge. An example of this: in the case of an extraction, it may be that the procedure is relatively simple or rather complex. A preferred provider arrangement often requires the dentist to charge patients the same amount, regardless of difficulty. As we are not locked into a preferred arrangement with most health funds, we can charge less for the less complex extraction – an obvious benefit for the patient.


If you have any other questions contact us now.